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7th February, 2012
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Servicios VoIP /FAQ's
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 What is CallMaster?
Solution
  • CallMaster is a cost effective alternative for your long distance call or international calling. Is a great toll to expand your business or just simple keep in touch with your friends . CallMaster offers low rates at a great voice quality. Although many providers of VoIP CallMaster focus on quality


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     What is needed to use the CallMaster VoIP Service?
    Solution
    • A Broadband Internet connection (256 Kbps/Upload or higher).
    • Either an IP phone or a VoIP Phone adapter for use with a traditional phone (IP phone works with PC or Mac). A VoIP adapter is required to hook up a traditional phone to the broadband connection.
    • Open an account with CallMaster to activate your service

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     May I keep my existing phone numbers?
    Solution
  • Yes, You may. Since We are a phone company we have the ability to allow you to keep numbers from other telephone companies, including wireless providers. You may keep your existing phone numbers as long as their number is within our service area. Please check with us for coverage in your area.


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     How does one make a phone call? Is it different for Local, Long Distance or International?
    Solution
    • Dialing a VoIP call is just like any other phone call. For Domestic calls to the US, Canada and most of North America, dial 11 digits, i.e., 1 + area code + number.
    • TO any number in New Hampshire, you would dial 1-603-xxx-xxxx.
    • TO San Francisco, you would dial 1-415-xxx-xxxx.
    • For International calls TO Mexico and destinations outside North America, FROM anywhere in the world, dial 011+Country Code + City Code+ Phone Number.
      For example, to make a call FROM Manchester, NH:
      • TO the United Kingdom, you would dial 011-44-city code-number.
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     Are the rates the same 24 hours a day, 7 days a week?
    Solution
  • Yes they are .You get the same low rates no matter when you call and be able to call 365 days of the year day or night at the price listed on our rate table (See rates ).


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     Are there minimum usage requirements to get these rates?
    Solution
  • Not at all. CallMaster Communications offers you the lowest rates regardless of your usage level.


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     Why do some countries have a higher rate to call a mobile phone within that country?
    Solution
  • In some countries mobile users do not pay to receive a call on their mobile phone. This is known as calling party pays. Mobile carriers therefore charge more to the calling party to connect the call.


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     Is there a connection fee for every call?
    Solution
  • Not at all, CallMaster does not have any connection fees associated with this service. Also CallMaster applies no charge, unless otherwise stated, on each call for all applicable taxes and government charges.


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     What is a Virtual Number?
    Solution
  • It is a cost-effective way of adding additional lines in another area code that transports or “forwards” the call to a primary line. It allows the end users to have a phone number in a city outside their local calling area to meet the needs of their customers.


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     Is there a difference between using a DSL or cable modem with this service?
    Solution
  • Not at all. The only requirement is the speed of the connection. The broadband service must provide a connection speed in both directions of at least 256 Kbps.


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